Shipping Policy

Last updated: 6 September 2026

At Eloise Lane Brighton, we aim to make delivery clear, reliable and straightforward. We currently deliver throughout the United Kingdom.

Free UK Delivery

Standard delivery is free on all orders within the United Kingdom. Any alternative delivery options and associated charges will be clearly displayed at checkout before payment.

Processing Time

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders placed during weekends or public holidays will begin processing on the next working day. During particularly busy periods, processing may take slightly longer.

Estimated Delivery Time

Once dispatched, delivery normally takes approximately 3–7 working days.

The total estimated delivery time, including processing, is therefore approximately 4–10 working days.

Delivery estimates are provided in good faith but cannot be guaranteed. Delays may occasionally occur due to carrier disruption, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout.

Where tracking is available, this email will contain a tracking number or tracking link. Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address is complete and correct before placing an order.

If you notice an error, contact us immediately at support@eloiselanebrighton.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned because the address provided was incorrect, incomplete or inaccessible, we may ask the customer to pay the reasonable cost of redelivery.

Split Shipments

Items from the same order may occasionally be dispatched separately. In this situation, you may receive multiple parcels and tracking numbers.

You will not be charged additional standard delivery fees when an order is split into multiple shipments.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, please contact us at support@eloiselanebrighton.com and include your order number.

We will investigate the shipment with the carrier and provide an appropriate solution. Nothing in this policy affects your statutory rights when goods are not delivered within the agreed or legally required timeframe.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

• Other members of your household;

• Neighbours;

• Any safe place around the delivery address; and

• Any delivery photograph or message provided by the carrier.

If you still cannot locate the parcel, contact us promptly so we can investigate.

Damaged Parcels or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@eloiselanebrighton.com. Include your order number and clear photographs showing the issue.

We will provide an appropriate solution in accordance with your statutory rights. We will cover reasonable return costs when goods are faulty, damaged, incorrect or materially not as described.

Customs and Import Charges

[REPLACE THIS SECTION WITH YOUR ACTUAL ARRANGEMENT: state clearly whether UK import VAT, customs duties and handling charges are included or whether customers could be charged additional fees.]

Contact Information

Eloise Lane Brighton
Email: support@eloiselanebrighton.com
Customer service hours: Monday–Friday, 09:00–17:00 CET

Eloise Lane Brighton is operated by:

Legal business name: [OFFICIAL KVK BUSINESS NAME]
Registered address: Menno van coehoornwei 1, 9055MC , Britsum , Friesland , Netherlands
Dutch Chamber of Commerce number: 89021649